Is a Convergent Technologies process, including
monitoring, analysis, reporting, performance
management, capacity planning, proactive support
and remote device management. We ensure that
the monitoring, alerting and reporting is
maintained and supported.
IT staffing shortages coupled with increasingly
complex environments add more obstacles to
effective IT management.
Our strategy is to reduce delays and correct
potential problems that lead to service disruptions.
To better serve our customer needs we have developed a quarterly-
maintenance plan that covers many of the most common support
cases that we handle. We will analyze the operation of your network,
servers, and workstations and provide you with a breakdown of issues
and potential problems that we find.
For $250 per quarter our staff will perform the following maintenance
checks on one network server in your organization. The same checks
will be performed on additional servers at the cost of $50 per server.
Review system logs for errors and potential problems
Review service pack and hot fix installation history
Server Maintenance checks include: Review hard disk usage and health reports Review system backup process and disaster recovery status Update emergency repair disks Test backup media Confirm data set that is being backed up Review Anti virus Protection Check program version and signature files Review scan history log for virus alerts Review exclusions and exemption list for potential issues Review scheduled system scans Verify that scheduled updates are being performed
Document network devices (hubs/switches/routers)